From guiding people
to guiding robots

Heylper did not start with robots. It started on the shop floor, twenty years ago, with a plain question: how do you get an expert's skill to the person doing the job — while they are doing it?

1.Twenty years with frontline workers

We built the answer on whatever the worker could carry or wear: handhelds first, then wearables. At Perspecte we gave the shop floor real-time visibility — RFID, IoT, touch terminals, mobile. Wherever we went, customers asked for the bigger thing: not just to see the work, but to have their best person's way of doing it reach everyone doing it.

So that became the work. Watch the expert and capture the skill. Guide the next person through it, one step at a time. Check each step. Know when to speak and when to stay quiet. For twenty years, the next person was always a person.

2.Robots came to us

Robots can now move, and they can take instructions. But nobody has taught them how to do a job the way an expert does it. That is the same problem we have worked on for twenty years. Only the learner is different: this time it is a robot.

So we do for robots what we have always done for people. Take what the expert knows, and get it to the one doing the job. We did not plan this. Robots came to our problem.

What we do did not change. Who we do it for did.

— Sankar